Choice Based Lettings Advisor (Housing)
Are you a highly motivated individual, willing to learn and develop new skills and experiences within Housing, and excel in supporting customers and colleagues?
An excellent opportunity has arisen to join the Housing Team at Cheshire West and Chester Council as a Choice Based Lettings Advisor.
The Choice Based Lettings Officer works as part of a small team delivering the West Cheshire Homes service, which involves processing, verification of housing register applications, and providing housing advice to residents of Cheshire West who are in housing need.
The successful candidate will provide excellent customer care, including telephone, face-to-face and web-based communication.
Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.
You will work within a busy and fast-paced service, to provide a proactive service to individual customers requiring one to one support in relation to West Cheshire Homes applications or bidding activity and to answer enquiries relating to West Cheshire Homes. The role will be varied and will require someone who can easily learn new processes and retain information.
You will ideally hold experience in managing a busy workload in a multi-disciplinary service and will be highly proficient at using IT systems to input and manage customer information. The role will require a high level of oral and written skills, and knowledge of housing / homelessness policies, statutory responsibilities and general information on housing options. Excellent communication skills will be essential.
This role is a Office Based Worker, but currently including home based working and this means that the role will work at the most effective locations and at the most effective times, respecting the needs of the task, the customer, the individual and the team.
For an informal discussion, please email jacqueline.callan@cheshirewest.gov.uk
To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk
No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!
Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.
Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.
For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.