ERP Functional Support Senior Officer

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

This temporary role as a senior officer responsible for supporting the councils ERP system, Unit4, with a particular focus on payroll and finance processes and configuration. The ideal candidate will have a functional configuration background ideally in Unit4 but other similar roles and experience would be desirable. They must also have a history of working in system administration providing support for system defects and configuration changes. Experience and knowledge of transactional, finance and/or payroll processes is essential as well as experience of configuration management and testing.

In the role you will be part of a functional support team co-ordinating the completion of a range of sys admin responsibilities as well as daily activities relating to support desk and issue resolution. You will also undertake system corrections and improvements to ensure efficient and effective processing within the councils Enterprise Resource Planning application, Unit4. Knowledge of the Unit4 application would be desirable as would experience in a similar system or position.

 Responsibilities will include, but are not limited to:

• Provide frontline support for Unit4 system administration and functional configuration.
• Maintenance and administration of system settings and attributes.
• Co-ordinate delivery of incident testing and resolution.
• Monitoring system performance and resolving/supporting defect calls.
• Supporting the implementation of system maintenance updates and investigating/troubleshooting errors that may arise.

This role would suit someone with IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret and present data in a meaningful way. A pro-active and positive attitude with the ability to manage priorities effectively within a fast-paced environment is key. Some out of hours working, including Evenings and Weekends may be required by this role on occasions.

An understanding of finance and payroll processes is vital to support team members in creating a positive and effective working environment and maintain customer relationships. Proven experience of analysing and documenting complex business processes and configuration management to ensure procedures are effective and completed successfully is also required.

This is a agile post which means working in one of our modern ‘Hub’ style offices in locations across the borough as well as the opportunity to work from home where suitable. The benefits of working for the Council go well beyond making a difference to people’s lives, as well as working within a supportive environment with people who share your values you will have access to a range of benefits. 

For an informal discussion about the role contact John Wood (john.r.wood@cheshirewestandchester.gov.uk)

To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk

No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Cheshire West and Chester Council are committed to equality and diversity in employment.  Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.

For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.